Quality of servicing
Platinum Bank team puts every effort to build confidential and strong relationships with each Client! To this end, we make our services simple and convenient and the servicing - comfortable.
Our goal is to make the Client’s visiting of our office enjoyable by providing simple and clear advice, polite and courteous fulfillment of Clients’ requests.
Every day we work at the improvement of the quality of servicing to pleasantly surprise our Clients, anticipating their expectations. In this we are helped by the Clients themselves, sharing with us their ideas, feedbacks and recommendations.
The quality control department regularly collects the opinions of the Platinum Bank Clients to determine their level of satisfaction with quality of servicing in offices and sales points.
• Each month, we conduct the telephone polls of our Clients on the quality level of servicing
• We suggest to the Clients of the bank offices to «Insert their 5 kopecks» and fill in the feedback form on the quality of servicing
The opinion of each Client is an invaluable contribution to the development of our business. Therefore, if you want to make suggestions, ideas, tips on improving the quality of servicing, please, use, the feedback form.
We value our Clients and work for them!
Our achievements in the 1st half of 2016
• The level of Client’s satisfaction with the quality of service - 97%.
• Number of personal thanks received by our managers – 172.
• The level of compliance with the standards of service in bank branches - 97%.
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