Calls to 0800308308 from all phone operators of Ukraine are free of charge. For calls to 3080 the cost of 1 minute of the call accordingly is: Kyivstar – 1 UAH/min, connection fee – 0.27 UAH; MTS – 0 UAH/min, connection fee – 1 UAH; lifecell – 1.5 UAH/min, connection fee – 0.5 UAH. Tariffs are indicated in UAH including VAT.
The Pension Fund fee in the amount of 7.5% of the cost of the service is charged additionally excluding VAT. Tariffication is per second, starting from the 13th second. The service is provided to the adults only.

Call us
0 800 308 308, 044 495 60 55








Currency rates
Currency rates
06.12.2016
Currency Bid Ask
USD 26.80 27.20
EUR 28.20 29.30
Payment cards
06.12.2016
Currency Bid Ask
USD 26.80 27.20
EUR 28.20 29.30
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Quality of servicing

Platinum Bank team puts every effort to build confidential and strong relationships with each Client! To this end, we make our services simple and convenient and the servicing - comfortable.


Our goal is to make the Client’s visiting of our office enjoyable by providing simple and clear advice, polite and courteous fulfillment of Clients’ requests.

Every day we work at the improvement of the quality of servicing to pleasantly surprise our Clients, anticipating their expectations. In this we are helped by the Clients themselves, sharing with us their ideas, feedbacks and recommendations.

The quality control department regularly collects the opinions of the Platinum Bank Clients to determine their level of satisfaction with quality of servicing in offices and sales points.

• Each month, we conduct the telephone polls of our Clients on the quality level of servicing
 We suggest to the Clients of the bank offices to «Insert their 5 kopecks» and fill in the feedback form on the quality of servicing

The opinion of each Client is an invaluable contribution to the development of our business. Therefore, if you want to make suggestions, ideas, tips on improving the quality of servicing, please, use, the feedback form.

We value our Clients and work for them!


Our achievements in the 1st half of 2016

• The level of Client’s satisfaction with the quality of service -  97%

• Number of personal thanks received by our managers – 172.  

• The level of compliance with the standards of service in bank branches -  97%


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