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Platinum Bank introduced a system of clients remote consulting

Platinum Bank offers the service of remote consulting to its clients. Visitor of corporate website of the bank can make a request to be consulted as for the loan or deposit. Operators of the bank will provide a consultation within two business hours and on client’s request make an appointment in the bank’s branch.

Andrzej Olejnik, Director of marketing and product development, said: "The bank really does make concrete steps to make advances for the clients. While developing a system of remote consultation we work on the principle of "anywhere, when it's convenient." We want to communicate with the clients at a comfortable area for them and about the subjects, they are interested in. In addition for the customers comfort in autumn we plan to launch Internet banking, which will help to manage finances at any time"

According to the results of the pilot period of this system every second customer who received consultation of the bank, decided to place a deposit. Also the remote advice on personal loans cash is increasingly popular with the visitors of Platinum Bank website.

This decision aims at saving the client’s time. Thus, for pre-selection of the products and to obtain skilled advice it is not necessary to come to the bank branch. The customer may decide this questions at home, without haste.

Platinum Bank ( a specialized retail bank, which since 2005, provides deposit and loan products to individuals through a network of offices and service locations throughout the territory of Ukraine. As for 1.1.10 consolidated assets of Platinum Bank amounted to 1,5 billion UAH. The main shareholders of Platinum Bank are international investment funds Horizon Capital, East Capital Financials Fund, Management and IFC (a subsidiary of the World Bank).


For Your Reference:
Platinum Bank is one of the biggest players in the national banking system. It belongs to the 1st Group of Banks according to the rating of the National Bank of Ukraine (over 0.5% of assets of the Banking System of Ukraine). Its regional network includes 69 branches and 1080 points of sales in various regions of Ukraine.
One of the top strategic priorities of Platinum Bank is transactional business. In 2016 Platinum Bank became one of the leaders in crediting for individuals among Ukrainian banks. It is also one of the annual leaders on the market in consumer credit segment.
Also, Platinum Bank is actively working on its Digital Bank project. Among others, it actively develops its platform and Platinum Lab – a lab of financial innovations.
At the same time Platinum Bank actively engages more and more corporate clients, first and foremost in distribution and IT business.
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