Calls to 0800308308 from all phone operators of Ukraine are free of charge. For calls to 3080 the cost of 1 minute of the call accordingly is: Kyivstar – 1 UAH/min, connection fee – 0.27 UAH; MTS – 0 UAH/min, connection fee – 1 UAH; lifecell – 1.5 UAH/min, connection fee – 0.5 UAH. Tariffs are indicated in UAH including VAT. The Pension Fund fee in the amount of 7.5% of the cost of the service is charged additionally excluding VAT. Tariffication is per second, starting from the 13th second. The service is provided to the adults only.
Platinum Bank strives to make its services simple and expeditious and servicing - qualitative and comfortable.
It is important for us to understand whether our Clients are satisfied with the level of servicing and whether we meet their expectations. To this end, we conduct regular monthly telephone polls of the bank’s Clients.
The Clients appreciate polite and attentive attitude of the staff in the offices and the sales points, simplicity and accessibility of advice, and provide their recommendations on the improvement of the quality of servicing.
Changes in the overall level of the Clients’ satisfaction with the quality of servicing in the Platinum Bank are presented on the chart below.