Platinum Bank is becoming closer and more accessible to their Clients! Clients may transfer their statements, complaints and grateful messages not only in the bank’s branches and points of sales, but simply calling the Contact Centre number 0800 308 308 / 3080.

Contact-centre – is a free of charge service that gives You the opportunity to communicate with our qualified staff, get advice and find out the necessary information. Client’s message received via the Contact Centre is acknowledged by the employees, recorded and reviewed by the relevant the bank’s departments.

For Your convenience You can use these communication channels with the contact center:

• Phone number: 0 800 308 308. Within Ukraine fixed telephones calls are free of charge.
• Short number:  3080. 3080. For mobile operators Kyivstar, MTS Life:). Rates information is here.
• For cardholders customer support around the clock. 0 800 30 10 88 (within Ukraine from fixed phone numbers for free) and +38 044 495 60 55 (charged according to the terms of your operator).
• Opening hours: Monday to Friday - from 8.00 to 21.00. Saturday, Sunday - from 9.00 to 18.00.
• Fax: 0 (44) 492 90 98
• E-mail: zapros@platinumbank.com.ua
• Address: 03680, Str. Amosov, 12

Once called to our Call-center, you’ll get next information:

• On the bank's products and services
• On the existing insurance programs
• The sum of the loan money disbursed to the Client by the Bank for a certain period and on terms as specified in the agreement. Loan debt
• The possibility of applying for restructuring (settlement) of your mortgage (download application)
• Current address of our branches and pointsof sales